Contact Centre Agent - Recoveries

Hyde Park, Northern Ireland, UK
Company: Arrow Global
Published on 2021-08-14 11:23:11
We have an exciting opportunity to join us as a Contact Centre Recoveries Agent in our Leeds Contact Centre.

Enjoy the freedom and support you need to make an impact to help build better financial futures for our customers and deliver exceptional customer service.

This is a fantastic opportunity to join an organisation who are committed to making their service personalised and customer focused, by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.

With great working hours of just 35 hours per week, Monday to Friday only; between
- Monday 8.00am to 8.00pm and Tuesday to Friday 8.00am to 6.00pm.

We have an extensive 6-week training programme to support you on your drydensfairfax journey.

This role will be based at our Contact Centre in Leeds City Centre in a great location close to local shops and transport links.

Due to the current Pandemic this will initially be a home-based role.

What will you be doing? Making outbound calls and taking inbound calls Managing customer accounts and investigating the detail Resolving queries and providing the most comfortable plan for our customers Treating customers fairly Is this you? Excellent communication skills Are you a team player and love speaking to and helping customers? Enjoy making decisions and connecting with people from all walks of life Have a positive attitude and willing to provide excellent customer service Experience working with customers either face to face or via the telephone Previous contact centre experience is ideal but not essential Experience within a regulated environment, with strong attention to detail would be beneficial Why drydensfairfax solicitors? As one of the UK’s largest law firms focused solely on the recovery of debt, we appreciate the role we play in representing the industry and our clients to deliver real commercial results, whilst preserving customer relationships.

That’s why year on year we have been recognised as one of the top tier firms in the UK by leading independent legal directory; The Legal 500.

Drydensfairfax solicitors are also part of the Arrow Global Group.

Which is a leading European investor and asset manager in the non-performing and non-core assets sector.

Operating in five different geographies and servicing over 9 million customer accounts.

Our Purpose is to build better financial futures.

We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package.

We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs.

Also, our charity foundation that allows employees to nominate as many registered charities as they like to receive a donation of up to £500 each.

Please note – we are an equal opportunities employer and authorised and regulated by the Solicitors Regulation Authority and Financial Conduct Authority
- we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.

(Strictly no Recruitment Agencies please).

Apply now for a chance to craft your own career path and join our talented teams.

You’ll receive fantastic training and support, and a fantastic working environment with Monday to Friday working only

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